01
Who we are.
Unada Real Estate (“Unada”, “we”, “us”) helps people rent, buy and sell homes in Toronto, Ontario, Canada. Our Realtor is Jane Kim. This policy covers:
- this website, unadarealestate.com; and
- Unada Agent, the private system Unada uses to run its rental work, including Unada Studio (the team’s workspace) and its connection to the Realtor’s Gmail account.
Questions about this policy or your information go to unadarealestate@gmail.com.
02
What you share on this website.
Emails and calls
The “Let’s talk”, “Email Jane” and call buttons, and the home evaluation form on the selling page, open your own email or phone app. Nothing is sent through this website. We receive only what you choose to send us, and we use it to reply and to help with your move.
The rental questionnaire
The rental profile at unadarealestate.com/questionnaire helps us understand your search. It asks for:
- your name, email address and phone number;
- your move-in date, notice period, lease length, whether you have rented in Toronto before, and whether you work with other agents;
- your status in Canada;
- the combined annual income of everyone on the lease, any bonus or commission income, your employment situation, and the approximate credit score of each person moving in;
- who is moving in with you, and any pets;
- the home you want: bedrooms, size, type of home, neighbourhoods, commute, amenities, budget and dealbreakers; and
- how you live day to day, such as working from home, sunlight, noise, cooking, deliveries and bulky belongings.
Your answers are saved as you go. The draft is stored encrypted on our server and linked to a random code in a cookie in your browser for 7 days. Your answers are never put into web addresses, browser storage or analytics.
When you submit, you agree that Unada may store your contact details and answers in its private Studio, use them to prepare your rental profile, and contact you about your search. Your submission is stored encrypted and delivered to Unada Studio over an encrypted, signed connection. The questionnaire does not create an account, and it does not decide whether you are eligible for housing.
03
Google reviews.
Reviews on the home page load only when you press “Read Google reviews”. Our server then requests Unada’s public business reviews from Google Places. Your questionnaire answers and contact details are not part of that request, and we do not store the reviews. Google selects and orders the reviews; up to five appear.
Reviewer profile photos are loaded directly from Google, so Google receives those image requests and the usual connection information, such as your IP address. Google’s processing is covered by Google’s Privacy Policy, and the reviews are shown under the Google Maps/Google Earth Additional Terms of Service.
04
Analytics, cookies and fonts.
Google Analytics
The home, renting, buying and selling pages and the Journal’s main page use Google Analytics to count visits and see which pages help people. Google Analytics sets cookies and sends Google information about your visit, such as the pages you view, your browser and device, the site that sent you here, and an approximate location based on your IP address. It is not used on the rental questionnaire, Journal articles, the Journal editor or this page. You can block it in your browser’s cookie settings or with Google’s opt-out add-on.
Cookies we set
The rental questionnaire sets one cookie that keeps your draft private to your browser. It holds a random code, not your answers, and expires after 7 days. The Journal editor, which only the Unada team uses, sets sign-in cookies for the team’s Unada Studio account. This website shows no ads.
Fonts and hosting
The rental questionnaire, Journal articles and the Journal editor load fonts from Google Fonts, so your browser contacts Google, which receives your IP address. Other pages use fonts served by this website. Vercel hosts this website and Supabase hosts its database. Like any web host, they process your IP address and request details to deliver pages.
05
Unada Agent and Gmail.
Unada Agent is Unada’s private system for the Realtor’s rental work. Only Unada uses it. With the Realtor’s permission, it connects to one Google account: the Realtor’s own Gmail account. It does not connect to anyone else’s Google account.
What Unada Agent asks Google for
- Create drafts (
https://www.googleapis.com/auth/gmail.compose). When a rental client’s application is ready, Unada Agent writes an introduction to the listing agent. After the Realtor approves it in Unada Studio, Unada Agent puts it in the Realtor’s Gmail Drafts with the client’s supporting documents attached. Later emails to the agent in the same conversation, such as about viewings, become drafts the same way after the Realtor approves them. Unada Agent creates drafts only and never sends email: the Realtor opens each draft, can change it, and presses Send in Gmail. - Read the conversations it tracks (
https://www.googleapis.com/auth/gmail.readonly). Unada Agent checks whether the Realtor has sent an introduction, and reads replies in those conversations and new emails from listing-agent addresses the Realtor has saved. To find them, Gmail tells Unada Agent the identifiers of newly arrived messages. Unada Agent does not open, read or store any other email.
Gmail data Unada Agent uses
- The Gmail address it is connected to, and a marker of how far it has checked the mailbox.
- For each draft it creates: Gmail’s identifiers for the draft, the message and the conversation.
- For messages the Realtor sends in those conversations: the time and the number of attachments. Never the text.
- For replies from listing agents: the sender’s address, the time, the number of attachments, and the text of the reply, with quoted earlier messages removed where they can be detected. Attachments in replies are not opened or stored.
Unada Agent uses this data only for the Realtor’s own rental work: introducing clients to listing agents, keeping track of each conversation, confirming an agent’s email address when the agent replies, suggesting viewing times from a reply for the Realtor to confirm, and showing the Realtor each reply in Unada Studio and in a short WhatsApp message to the Realtor.
Where it is stored
The Google sign-in token is kept in a private file on Unada’s server that only Unada Agent’s Gmail service can read. That service cannot be reached from the internet. The token is never stored in a database, source code, logs or chat. The records listed above are stored in Unada Agent’s database.
Unada Agent does not keep the text of messages the Realtor sends. The drafts it keeps hold placeholders instead of incomes and credit scores; the figures are filled in only when the Gmail draft is created.
Who can see it
The Realtor sees this data in Unada Studio and in Gmail. No one else at Unada reads it unless the Realtor asks for help with a specific message, it is needed for security, or the law requires it.
Limited Use
Unada Agent's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
We do not sell Google user data, use it for advertising, or use it to develop, improve or train generalized AI or machine-learning models.
06
AI processing.
Unada Agent uses Google’s Gemini API to draft introductions and replies, and to read listing agents’ replies. Only the text needed for the task is sent.
- Names are replaced first. On Unada’s own server, people’s names and email addresses are replaced with placeholders such as [APPLICANT_1] before any text is sent. The names are put back only after the answer returns. Names Unada already knows are always replaced; other names are found automatically, which can occasionally miss one, such as a nickname.
- Figures stay on Unada’s server. When drafting, Unada Agent never sends incomes, credit scores, ID numbers, file names or document text. The draft holds placeholders for figures, and Unada’s server fills them in when it creates the Gmail draft.
- Replies. To read a reply, Unada Agent sends the stored reply text, with quoted earlier messages removed and names replaced the same way.
- Gmail access stays separate. The Gmail service, which holds the Google sign-in token, cannot use the AI, and the AI never receives the token or access to Gmail.
08
Retention and deletion.
- Questionnaire drafts can no longer be opened after 7 days and are removed in periodic clean-ups.
- Questionnaire submissions and the rental profile made from them are kept while we help with your search, and until you ask us to delete them, unless the law requires us to keep them.
- The Gmail sign-in token is kept until the Realtor disconnects Unada Agent or asks us to delete it.
- Gmail records are kept with the related client’s rental file while the Realtor needs them for that work, and are deleted on request.
- Never stored: other email in the mailbox, the text of messages the Realtor sends, attachments in replies, and drafts with figures filled in.
09
Your choices.
- Access, correct or delete. Email unadarealestate@gmail.com to ask what we hold about you, to correct it, to withdraw your consent, or to have it deleted.
- Analytics. Block Google Analytics as described in Analytics, cookies and fonts.
- Revoke Gmail access. The Realtor can remove Unada Agent’s access at any time in the Google Account’s third-party connections (myaccount.google.com/permissions). Unada Agent can then no longer create drafts or read Gmail. Drafts already in Gmail stay there until they are deleted in Gmail. To have the stored token and Gmail records deleted as well, email unadarealestate@gmail.com, and we will confirm when it is done.
10
Security.
We protect information with encrypted connections, encrypted storage for questionnaire drafts and submissions, a private server file for the Gmail sign-in token, and access limited to the people and services that need it. No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.
11
Changes.
When our practices change, we will update this page and its effective date. If a change affects how Unada Agent uses Gmail data, we will ask the Realtor’s permission before using the data in the new way.
12
Contact us.
Unada Real Estate
Toronto, Ontario, Canada
unadarealestate@gmail.com